Why am I on this page?
If you have been redirected to this page while trying to open Middle-earth: Shadow of War – The Mobile Game, then this indicates that you cannot play the game due to an issue involving saved data on your account not being compatible with your game.
Until your game is compatible with this saved data, you will not be able to open and play the game.
What can I do to resolve the issue?
There are two suggestions that we can provide that may help you with this issue.
Check to see if an update is available for Middle-earth: Shadow of War. If you do not have automatic app updates enabled, then you should check the App Store/Google Play Store to see if there is an update available.
For more information on updating the game, please click here for iOS or click here for Android.
If you have been playing the game on an Android device, and are attempting to play under the same profile while on an iOS device, you will need to wait until an update is available for the iOS version of the game. Please note that game updates take time to populate between the App Store and Google Play Store, so these updates may not appear at the same time.
We would recommend that you continue to play the game on your Android device until an update for the iOS version of the game becomes available, at which point you should be able to resume play.
If you have further questions or concerns about this problem, please contact Customer Support.