I had a level 81 account (played basically from day 1). And I also changed my smartphone last weekend (Sat May 19th).
It was linked to my Facebook account and Google Play for achievements.
I backed up my phone, installed everything automatically on the new phone.
As the old phone was going to be used by my mother, I restored it to factory settings.
Later, I opened MESoW, "watched" and "played" the first scenes, then went to account, tried to connect to Facebook to restore my account and nothing happened. I was stuck with the brand new account.
I already sent a message to support, trying to explain the situation, but got no response yet.
The problem is: I have no screenshot of the game (didn't use to do it), and also no purchases yet (I was thinking about getting something but "luckly" I didn't).
Edit: I have just an older mail from support with a ticket number, from when I was stuck in a stage in the game.
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